Financial Support Associate

Job Title: Financial Support Associate

Department: Financial Services

Supervision (Reports To): Director of Financial Services

Location: World Gospel Mission Office, Marion, IN

Job Purpose and Summary: 

1. To complete EFT (electronic funds transfer) transactions, online donations, recurring gifts, and mail-in gifts with accuracy, timeliness, and integrity.
   
   
2. To represent and promote the mission of World Gospel Mission by performing the duties with a Christlike attitude of service.

Employment Status: Full time

FLSA Status: Non-Exempt

Main Responsibilities:

1. Enter new constituent records in RE (Raiser’s Edge) daily so the information is accurate and current for tax receipts mailings.
2. Maintain constituent information in RE daily, including the addition of new recurring gifts to accounts.
3. Answer phone inquiries from missionaries, support staff, and constituents daily.
4. Respond to emails from missionaries, support staff, and constituents daily.
5. Provide research/special assistance daily for resolving problem areas identified by support staff, missionaries, or constituents.
6. Processing daily mail.
7. Process/maintain EFTs (Electronic Funds Transfer) and online recurring gift payments.
8. Process one-time debit/credit card transactions.
9. Process online web gifts daily.
10. Process one-time online donations as needed.
11. Assist with email inquiries sent to donations@wgm.org.
12. Assist with maintaining recurring gift information.
13. Assist with maintaining Life Investment information in RE.
14. Enter stock donations in RE.
15. Participate in the bank deposit rotation.
16. Assist with processing gift corrections.
17. Assist with merging duplicate constituent records as needed so information is accurate and current for tax purposes.
18. Assist with generating and mailing duplicate receipts.
19. Assist with processing changes submitted by missionaries to their Recurring Gift Report and provide a revised report so they have an accurate and up to date total of their monthly recurring support. These changes also assure the HMA Needs Report is accurate.
20. Assist the Financial Support Coordinator as needed.

Special Requirements:

1. Formal training and/or experience in operating computerized accounting systems is helpful. Prior mission field experience is also beneficial.
2. Excellent communication skills required. Knowledge and understanding of accounting systems, including fund accounting.
3. Must be able to read, write, speak, and understand the English language.
4. Must be of good moral character.
5. Must possess the ability to plan, organize, develop, implement, and interpret the program’s goals, objectives, and procedures.
6. Appearance and dress should always be neat and appropriate.
7. This person should reflect WGM's philosophical concepts for human service, which are influenced by a personal commitment to Christian service.
8. Ability to understand and relate to pastors, churches, and missionaries.
9. Ability to work independently and within a team.

Qualifications: High school diploma (or equivalent) with experience in business or accounting environment.

Application Process: The World Gospel Mission application process includes agreeing to the WGM Statement of Faith and completing the Application for Employment. Questions? Email hr@wgm.org.